Business Jazz - 21st December 2012 - Customers and Community

If we learned anything from Instagram's misstep in the past week it's that businesses struggle to understand the concept of community - even those who are in the social media space.

Making yourself attractive in business is about being able to respect the community you serve.

Chris Brogan talks about the difference between customers and community in his latest podcast and newsletter. He discusses why not all of the people who come to your shop have to buy. The fact that they are bringing their communities into contact with you is already enough. Treat them well and rewards will follow.

Paul and Roger discuss what this approach means in the real world of business. Can the concierge experience be used to improve the sales process?

To serve them well, you need information about your clients and customers. Yet blatant interrogation can be off putting. How do you elicit information and still remain attractive to the customer?

You can listen to this week's podcast using the player at the top of the post or download it directly here: Business Jazz - 21st December 2012.

We're also in iTunes. We'd love it if you subscribed.

You can be part of Chris' community


If you'd like to subscribe to Chris' emails yourself (the ones we discuss here), you'll find a place to sign up on his website. 
They'll come straight to your smart device - or your laptop/desktop, if that's where you are comfortable.

If you're interested in The Impact Equation, the book he recently published with Julien Smith, you can find it on Amazon US and Amazon UK. 


Business Jazz Players

This podcast is a collaboration of people dotted around the world. Most of us have never met each other. It's quite a story and it's still evolving. 
If you'd like to read what's happened so far, you'll find it here: Our Story


PS 

Would you like to hear more? Immediately after each recording of the podcast proper, Paul gets out his iPhone and we record an Audioboo with additional thoughts.

Here is this week's:

listen to ‘Review of BusinessJazz Podcast with @rogeroverall’ on Audioboo

Business Jazz - 14th December 2012 - Introducing The Flapp

It's an oft-quoted trend: smartphone and tablet sales are outstripping those of laptop and desktop computers.

There is another way of reading that: our social media experience is becoming mobile.

Or how about this interpretation? The window to our online experience is getting smaller. That is: the screens we use are getting smaller.

All that has an impact on our online experience, says Chris Brogan.

Most companies tailor their online presence towards viewers with a large screen. That doesn't provide a great experience for those of us reaching out to them from mobile devices.

Paul and Roger take this to the extreme. Will websites make way for apps produced by individuals, companies and collectives?

What does that mean for Google's powerhouse search engine? Will your app store become your search engine instead?

What about apps themselves? Let us introduce you to the Fluid App (Flapp). Perhaps, we'll all be flapping in the future. You heard it hear first.

You can listen to this week's podcast using the player at the top of the post or download it directly here: Business Jazz - 14th December 2012.

We're also in iTunes. We'd love it if you subscribed.

Connect by Mobile with Chris every week


If you'd like to subscribe to Chris' emails yourself (the ones we discuss here), you'll find a place to sign up on his website. 
They'll come straight to your smart device - or your laptop/desktop, if that's where you are comfortable.

If you're interested in The Impact Equation, the book he recently published with Julien Smith, you can find it on Amazon US and Amazon UK. 


Business Jazz Players

This podcast is a collaboration of people dotted around the world. Most of us have never met each other. It's quite a story and it's still evolving. 
If you'd like to read what's happened so far, you'll find it here: Our Story


PS 

Would you like to hear more? Immediately after each recording of the podcast proper, Paul gets out his iPhone and we record an Audioboo with additional thoughts.

There is one for this week, but the production elf who recorded it is out of the country right now and hasn't published it on Audioboo yet.

Instead, here's a brief chat about an idea to produce a rolling list of the people mentioned in the podcast.

listen to ‘BusinessJazz List.ly List @listlychat ’ on Audioboo

Business Jazz - 7th December 2012 - The World is within Reach of Your Couch

Could you imagine changing your life and transporting yourself from your living room couch to a luncheon table with a princess?

Does that seem like too big a leap to contemplate?

For many of us, it does. We are held back by our imagination. And even if we have the imagination to imagine such ambitions, we lack the belief that we can achieve them. We decide they are beyond us.

Not so, says Chris Brogan. He should know. He has made the journey from 9-5 wage slave seeking evening solace in front of the TV to having lunch with Sheika Mariam of Abu Dhabi.

In his latest email, he urges you to paint the picture of your life with bolder, bigger brush strokes. He also offers some tools to help you achieve that.

Paul and Roger add their views to the mix.

You can listen to this week's podcast using the player at the top of the post or download it directly here: Business Jazz - 7th December 2012.

We're also in iTunes. We'd love it if you subscribed.

Get brush strokes from Chris every week


If you'd like to subscribe to Chris' emails yourself (the ones we discuss here), you'll find a place to sign up on his website. 
If you're interested in The Impact Equation, the book he recently published with Julien Smith, you can find it on Amazon US and Amazon UK. 


Business Jazz Players

This podcast is a collaboration of people dotted around the world. Most of us have never met each other. It's quite a story and it's still evolving. 
If you'd like to read what's happened so far, you'll find it here: Our Story

Today we are going to add two more people to the band. We haven't asked them, but they have been so wonderful we would be sad if they weren't included.

First, the super Martin Daniel, a listener in Chennai in India, who has made us smile on many occasions with his support on Twitter. To think our band of heroes has reached that far from home gives us so much pleasure.

We get equal pleasure from the connection we have made with Roger's motherland via Maaike van Dijk-Bokkers. Maaike too has been a lovely Twitter advocate to have in recent months as the podcast grows.


PS 

Would you like to hear more? Immediately after each recording of the podcast proper, Paul gets out his iPhone and we record an Audioboo with additional thoughts.

Here's this week's: (Well, the first bit of it. A tragedy befell the recording...)

listen to ‘Tragic - review of #BusinessJazz podcast ’ on Audioboo

Transcription - 30th November 2012

Wow! (Again)

Listener Nick Holloway has again transcribed an entire episode. Our minds are reeling at such industry and generosity. A gift from Nick to us and to those of you who prefer to read rather than listen.

You can read the transcription for the episode of 30th November 2012 after the jump.

Business Jazz - 30th November 2012 - Being a Misfit

We're going to break a little from tradition this week and talk about someone else. Don't worry, Chris is here too. But we're going to start with a man who recently sent out an email actively encouraging people to go to cafes to steal a magazine.

That's right. Theft. You have his blessing.

Such a person can only be called a misfit. In fact, make that a capital "M". Misfit.

Who is this man?

His name is AJ Leon. He and his wife Melissa head up Misfit Incorporated, and they've just launched their magazine: Misfit Quarterly.

Online, it's free. Go get an e-copy.

Want a hard copy? Well, you can sign up to become an honorary misfit (though if you do, AJ and Melissa would probably capitalize you: Honorary Misfit). Or, you can trawl around after them and pick up a free copy wherever they happen to leave one. They're on a 1,080 day journey around the world. They might stop in at your local coffee shop some day.

Misfit Quarterly is an example of fresh thinking. Same goes for Chris Brogan's email last week as well. He wonders whether you usually slowdown in the run up to the end of the year. Is December a wind down month for you? Is your annual race run?

"No!" cries Chris. Beware. Push extra hard in December. Do stuff. Steal a march on your competitors. Steal a march on your former self. Make December really count.

Paul and Roger chew on this and much more (including Daley Thompson) in this week's episode of Business Jazz.

To hear the podcast, just click on the play button on the embedded player at the top of this post. We're also in iTunes. We'd love it if you subscribed.

You can download this week's episode of the podcast directly here: Business Jazz - 30th November 2012.

Be a mMisfit

Intrigued by this man who is giving away his magazine? The man who invites you to steal one?

You can connect with AJ Leon here: Pursuit of Everything.

Invite Chris into your inbox


If you'd like to subscribe to Chris' emails yourself (the ones we discuss here), you'll find a place to sign up on his website. 
If you're interested in The Impact Equation, the book he recently published with Julien Smith, you can find it on Amazon US and Amazon UK. 


Business Jazz Player

This podcast is a collaboration of people dotted around the world. Most of us have never met each other. It's quite a story and it's still evolving. 
If you'd like to read what's happened so far, you'll find it here: Our Story.


PS 

Would you like to hear more? Immediately after each recording of the podcast proper, Paul gets out his iPhone and we record an Audioboo with additional thoughts.

Here's this week's:

listen to ‘Review of #BusinessJazz Podcast ’ on Audioboo

Business Jazz - 23rd November 2012 - Get Back in Your Box

   

"Think outside the box"

"I don't like being placed in a box."

"Don't get boxed in."

These are common sentiments, often heard. Being in a box is bad. Restrictive. Repressive.

Life is better outside the confines of boxes.

Really?

Chris Brogan begs to differ. He says getting into a box is good. In fact, it can liberate you rather than imprison. Embracing boxes can give you and your ambitions wings.

In this week's episode of Business Jazz, we talk about using boxes to your advantage.

To hear the podcast, just click on the play button on the embedded player at the top of this post. We're also in iTunes. We'd love it if you subscribed.

You can download this week's episode of the podcast directly here: Business Jazz 23rd November 2012.

Invite Chris into your inbox


If you'd like to subscribe to Chris' emails yourself (the ones we discuss here), you'll find a place to sign up on his website. 
If you're interested in The Impact Equation, the book he recently published with Julien Smith, you can find it on Amazon US and Amazon UK. 


Business Jazz Players - We welcome David Bailey MBE

This podcast is a collaboration of people dotted around the world.

We have a new player. David Bailey MBE. David lives in Bosnia and writes about his experiences here: David Bailey's blog. David contacted us about placing the podcast in a regular slot on Belgrade Life - an internet-based radio station. Would we be interested?

Of course we were.

Our first broadcast was on Wednesday at 4pm GMT. We all missed it due to various diary screw ups.

Nevertheless, we're all hugely appreciative of David's invitation and we count him among our growing band.


If you'd like to read our complete story so far, you'll find it here: Our Story.


PS 

Would you like to hear more? Immediately after each recording of the podcast proper, Paul gets out his iPhone and we record an Audioboo with additional thoughts.

This week, we missed a beat.


WOW!

We have been left speechless by the effort of Nick Holloway, who has transcribed this episode of the podcast.

You can read it after the jump:

Business Jazz - 16th November 2012 - Listen Good

Listen...

How good are you at listening?

Are you an active listener?

Can you listen well by speaking more?

Mastering the art of listening can give you a huge competitive advantage.

This week, Chris Brogan's email about listening causes Paul and Roger to not talk at the same time...

To hear the regular podcast first, just click on the play button on the embedded player at the top of this post. We're also in iTunes. We'd love it if you subscribed.

You can download the podcast directly here: Business Jazz 16th November 2012.

Listen directly to Chris yourself 


If you'd like to subscribe to Chris' emails, you'll find a place to sign up on his website. 
 If you're interested in The Impact Equation, the book he recently published with Julien Smith, you can find it on Amazon US and Amazon UK. 


Business Jazz Players 

This podcast is a collaboration of people dotted around the world.


If you'd like to read our story so far, you'll find it here: Our Story.


PS 

Would you like to hear more? Immediately after each recording of the podcast proper, Paul gets out his iPhone and we record an Audioboo with additional thoughts. This is this week's:

listen to ‘Review of podcast ’ on Audioboo